Question 1

What is safecall.health?

Accepted Answer

safecall.health is a secure video calling platform designed for easy family, community, and everyday group calls. It supports up to 50 participants with clear audio, smooth video, and a simple browser-based setup.

Question 2

Do I need to download or install anything?

Accepted Answer

No downloads required. safecall.health works directly in your web browser. Simply sign up, create or join a room, and start your video call right away.

Question 3

How do I create a video call room?

Accepted Answer

How do I create a video call room?

Question 4

How many people can join a video call?

Accepted Answer

safecall.health supports up to 50 participants in a single video call on our Company plan. That makes it ideal for community groups, book clubs, virtual events, classes, and large family gatherings.

Question 5

Is safecall.health free to use?

Accepted Answer

Yes. safecall.health offers a free plan that lets you host video calls with up to 5 participants for 45 minutes. For larger groups and more features, we also offer affordable paid plans.

Question 6

What's the difference between public and private rooms?

Accepted Answer

Public rooms are accessible to anyone with the room code. Private rooms require a password and are only accessible to people you share both the room code and password with. Choose private for enhanced security.

Question 7

Can I share my screen during a call?

Accepted Answer

Yes. Screen sharing is built in. During a call, open the more menu and choose screen sharing to share your entire screen, a specific window, or a browser tab.

Question 8

What browsers are supported?

Accepted Answer

safecall.health works best with Google Chrome and Safari. Recent modern browsers that follow current standards should also work well, especially when kept up to date.

Question 9

Can I use safecall.health on my mobile phone or tablet?

Accepted Answer

Absolutely. safecall.health is fully responsive and works on smartphones and tablets, so you can join calls and use the main features from your mobile browser.

Question 10

What internet speed do I need?

Accepted Answer

For smooth video calls, we recommend a minimum internet speed of 2 Mbps for standard quality and 5 Mbps for HD quality. For optimal performance with multiple participants, 10 Mbps or higher is ideal.

Question 11

Is safecall.health secure and private?

Accepted Answer

Yes. Privacy and security are core priorities. Video calls use DTLS-SRTP encryption, private rooms can be password-protected, and we do not record or store your calls.

Question 12

Are video calls recorded?

Accepted Answer

No. safecall.health does not record your video calls. Calls are real-time only, and once the call ends, the content is not stored.

Question 13

How do I protect my room with a password?

Accepted Answer

When creating a room, select 'Private' and set a password. Only people with both the room code and the correct password will be able to join. You can also remove participants from active calls if needed.

Question 14

Do I need an account to join a call?

Accepted Answer

Yes, you need a free account to create or join rooms. This helps us keep the service secure and prevent abuse. Signing up takes less than a minute.

Question 15

How do I invite people to my video call?

Accepted Answer

After creating a room, click the 'More' button in the control bar at the bottom of the screen and select the 'Invitations' menu item. An intuitive dialog will be presented with multiple invitation methods, allowing you to easily share access to your room.

Question 16

Can I schedule calls in advance?

Accepted Answer

Rooms remain active and accessible while the host is present. You can create your room ahead of time and share the details with participants. They can join whenever they're ready, as long as it's within the room's time limit.

Question 17

Why can't others see or hear me?

Accepted Answer

Check these common issues: 1) Ensure your browser has permission to access your camera and microphone, 2) Check if your camera/mic is muted in the call controls, 3) Try refreshing the page, 4) Verify no other application is using your camera/microphone, 5) Try a different browser if problems persist.

Question 18

The video quality is poor. How can I improve it?

Accepted Answer

Try these solutions: 1) Check your internet connection speed, 2) Close other applications using bandwidth, 3) Move closer to your WiFi router, 4) Turn off video if only audio is needed, 5) Restart your router if connection is unstable.

Question 19

What should I do if the call keeps disconnecting?

Accepted Answer

Disconnection issues are usually network-related. Try: 1) Switch from WiFi to ethernet if possible, 2) Close bandwidth-heavy applications, 3) Check if others on your network are streaming or downloading, 4) Restart your browser and router, 5) Contact your internet service provider if issues persist.

Frequently asked questions

What is safecall.health?

Do I need to download or install anything?

How do I create a video call room?

How many people can join a video call?

Is safecall.health free to use?

What's the difference between public and private rooms?

Can I share my screen during a call?

What browsers are supported?

Can I use safecall.health on my mobile phone or tablet?

What internet speed do I need?

Is safecall.health secure and private?

Are video calls recorded?

How do I protect my room with a password?

Do I need an account to join a call?

How do I invite people to my video call?

Can I schedule calls in advance?

Why can't others see or hear me?

The video quality is poor. How can I improve it?

What should I do if the call keeps disconnecting?

Still have questions?